Shipping & Return / Refund Policy
Free U.S. Shipping
Shipping to U.S. addresses is free. Estimated delivery is 9–15 business days; carrier conditions, address issues or other events may affect arrival.
15-Day Returns
At Talvera, we want you to feel confident with every purchase. You may request a return within 15 calendar days of receiving your order. Email support@talvera.store before sending an item back. We will provide the return instructions and return address by email.
To qualify for a return, the jacket must be unworn, unwashed and in its original condition. Trying it on for fit is acceptable. Original tags and packaging must be included, and proof of purchase is required.
Return Shipping Costs
- Changed your mind or ordered the wrong size? Customers are responsible for return shipping costs. The postage cost depends on the carrier and service they choose.
- Received a damaged, defective or incorrect item? Talvera covers the return shipping cost or provides an appropriate resolution at no additional cost to you. Contact support first for instructions.
Please do not send items back without contacting us first.
No Restocking Fees
Talvera does not charge restocking fees on eligible returns, including eligible sale-item returns.
Refunds to Original Payment Method
Once the returned item arrives, we inspect it and notify you of the refund status. Approved refunds will be issued to the original payment method within 5 business days after inspection. Your payment provider may take an additional 5–10 business days to process and display the refund.
Items that do not meet the return conditions may not qualify for a refund. Approved refunds cover the eligible product purchase price. Customer-paid return shipping is not refundable for change-of-mind or size-related returns.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 15 days of delivery with your order number and clear photos of the problem. We will help arrange a replacement, return or refund, as appropriate, at no additional cost to you.
How to Start a Return
Email support@talvera.store with your order number and reason for return. Our team will review the request and send return instructions and the return address. Do not send items without authorization.